Terms and Conditions

Effective date: March 1, 2026 Last updated: April 20, 2026

1. Who we are

These Terms and Conditions (“Terms”) govern your access to and use of the Relyx website, application, and related services (collectively, the “Service”).

Relyx is operated by Augugliaro Studio Works, a sole proprietorship based in Zurich, Switzerland. By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf and is responsible for your use of the Service.

The Service is not directed to, or intended for, children under 13, and we do not knowingly offer accounts to children under 13. You may not create an account or use the Service if doing so would violate applicable law.

If you use the Service on behalf of a club, organization, or other entity, you represent that you have authority to bind that entity.

3. The Service

Relyx is a coaching and practice-planning service that may include features such as practice creation, drill organization, team and season planning, content packs, analytics, and AI-assisted tools.

We may add, remove, improve, suspend, or modify features from time to time.

4. Accounts

You may need an account to access some or all features.

You agree to:

  • provide accurate account information;
  • keep your credentials confidential;
  • use reasonable care to protect your account;
  • notify us promptly of unauthorized access or suspected misuse.

You are responsible for activity that occurs under your account, except to the extent caused by our breach of law or security obligations.

We may suspend or terminate accounts that violate these Terms, create risk, or are used fraudulently, unlawfully, or abusively.

5. Acceptable use

You may not use the Service to:

  • violate any law or third-party right;
  • upload unlawful, infringing, defamatory, abusive, deceptive, or harmful content;
  • attempt to gain unauthorized access to systems, accounts, or data;
  • interfere with the operation, integrity, or security of the Service;
  • reverse engineer, scrape, copy, or exploit the Service except as permitted by law or with our written permission;
  • use the Service to develop or compete with a substantially similar service by extracting or reproducing protected content or data at scale;
  • upload malware, spam, or malicious code;
  • use the Service to store or process sensitive personal data, including health, injury, biometric, or government-identification information, unless we expressly state in writing that the relevant feature supports that use.

Unless expressly requested by Relyx as part of a supported feature, you must not upload highly sensitive information such as government ID numbers, passport numbers, financial account details, passwords, medical records, or similar confidential data.

6. Fair usage

Features described as “unlimited” or without a stated numeric cap are intended for normal, legitimate use consistent with the plan purchased and the ordinary use of the Service by coaches and organizations.

To protect the Service and other users, we may monitor usage patterns and, acting reasonably, contact you, investigate, rate-limit, or restrict specific activity where we believe usage:

  • is automated, scripted, bot-driven, or otherwise not consistent with normal human use of the Service;
  • involves credential sharing, unauthorized multi-user access, or other use inconsistent with the purchased plan;
  • places disproportionate load on the Service or its underlying infrastructure;
  • is abusive, manipulative, or intended to circumvent plan design or technical protections.

Where possible, we will provide notice before applying restrictions. Where a feature has a published numeric limit, quota, or technical ceiling, that stated limit controls for that feature.

7. Player and third-party data

Relyx is not designed as a player record system for detailed personal dossiers.

You should not upload personal data about players or other third parties unless it is strictly necessary, lawful, and proportionate.

In particular, you should avoid entering full player names, direct contact details, health or injury details, or other sensitive or high-risk information into free-text notes or other fields.

If you choose to upload or enter personal data about another person, you represent and warrant that:

  • you have the legal right and any required permissions or consents to do so;
  • you have provided any required notices;
  • your use of the Service complies with applicable privacy, data protection, employment, education, youth, and safeguarding laws.

You remain responsible for the content you upload and the lawfulness of your processing decisions.

8. User content

You retain ownership of the content you submit, create, or upload to the Service (“User Content”), subject to the rights you grant in these Terms.

You represent and warrant that you have all rights, permissions, notices, and legal bases necessary to upload and use User Content in connection with the Service.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, adapt, display, and use User Content as necessary to:

  • operate and provide the Service;
  • maintain, secure, and support the Service;
  • troubleshoot and improve the Service;
  • generate outputs and features you request;
  • create and use aggregated, anonymized, or de-identified data for analytics, product development, and service improvement.

We do not use this clause to claim unrestricted ownership of your User Content.

We may remove User Content or restrict access to it where reasonably necessary to investigate violations, protect users, comply with law, or reduce legal, security, or operational risk.

9. AI-assisted features

The Service may include AI-assisted or automated features that generate suggestions, plans, text, or related outputs.

These outputs may be incomplete, inaccurate, generic, or unsuitable for your specific needs. You are responsible for reviewing and using your judgment before relying on any output.

You should not rely on the Service for medical, legal, safeguarding, or other high-risk decisions.

10. Plans, packs, subscriptions, and paid features

Some parts of the Service may require payment, including subscriptions, content packs, practice packs, or other paid features.

Prices, plan features, usage limits, billing cycles, trial offers, and availability may change from time to time, subject to applicable law. Features described as “unlimited” are subject to the Fair usage clause.

We may offer free plans, free trials, promotional access, or feature-limited versions of the Service.

11. Payments and billing (Paddle)

Payments are processed through Paddle, which acts as merchant of record / authorized reseller for purchases made through the checkout.

This means that, for checkout transactions processed by Paddle:

  • you purchase through Paddle’s payment infrastructure;
  • Paddle may charge, collect, remit, and administer applicable taxes;
  • Paddle may issue receipts, invoices, and transaction records;
  • Paddle may handle certain payment-related customer service, fraud checks, and refund processing.

Your purchase may also be subject to Paddle’s buyer-facing terms, checkout terms, and privacy practices in addition to these Terms.

You are responsible for providing current, complete, and accurate purchase and billing information.

12. Renewals, cancellation, and refunds

If you purchase a subscription, it may renew automatically at the end of the applicable billing period unless you cancel before renewal, subject to the rules shown at checkout and applicable law.

You can manage or cancel your subscription through the relevant billing interface or the methods made available to you.

Refunds, cancellations, and related billing matters are governed by our Refund Policy, which forms part of these Terms. Because Paddle is the merchant of record for checkout transactions, Paddle’s buyer-facing refund terms also apply to the payment transaction itself.

If there is a conflict between these Terms and the Refund Policy regarding refund-related matters, the Refund Policy controls for those matters only.

Except where required by applicable law or expressly stated otherwise in the Refund Policy or at checkout:

  • cancellation stops future renewals only;
  • cancellation does not automatically entitle you to a refund for the current billing period;
  • one-off digital products, content packs, practice packs, drill packs, and similar purchases are final and non-refundable once access has been granted, the content has been delivered, or use has begun.

If you are a consumer habitually resident in the European Union, European Economic Area, or United Kingdom, you may have a statutory 14-day right of withdrawal under applicable consumer-protection law. That right may be lost for digital content and services where you expressly consent at checkout to immediate performance of the contract and acknowledge that you lose the right of withdrawal. See the Refund Policy for details.

Nothing in these Terms or the Refund Policy limits any non-waivable statutory rights you may have.

13. Intellectual property

The Service, including its software, design, branding, trademarks, selection, arrangement, and non-user content, is owned by or licensed to us and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for its intended purpose.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Service except as permitted by law or by our written permission.

14. Feedback

If you send us ideas, suggestions, or feedback, you agree that we may use them without restriction or compensation, provided this does not reduce any rights you have in your own User Content under these Terms.

The Service may rely on or link to third-party products and services, including authentication, hosting, analytics, AI, billing, and communication providers.

We are not responsible for third-party services we do not control.

16. Service availability

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free operation.

Maintenance, technical issues, security events, third-party outages, and other factors may affect availability.

We may suspend or restrict access temporarily for operational, security, legal, or business reasons.

17. No professional advice

Relyx is provided as a coaching and planning tool. It does not provide medical, legal, safeguarding, educational compliance, tax, or other regulated professional advice.

18. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that outputs will meet your expectations.

Where certain warranties cannot legally be excluded, those warranties are limited to the minimum extent permitted by law.

19. Limitation of liability

To the maximum extent permitted by applicable law, Augugliaro Studio Works will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data arising out of or relating to the Service.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service will not exceed the total amount paid by you to us for the Service during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability to the extent such liability cannot be limited or excluded under applicable law, including liability for wilful misconduct, gross negligence, fraud, or other mandatory statutory liability.

20. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Augugliaro Studio Works from claims, losses, liabilities, and expenses arising out of:

  • your User Content;
  • your misuse of the Service;
  • your violation of these Terms;
  • your unlawful processing of third-party personal data.

21. Suspension and termination

You may stop using the Service at any time.

We may suspend or terminate access to the Service, with or without notice, if:

  • you breach these Terms;
  • we reasonably believe your use creates legal, security, operational, or reputational risk;
  • we are required to do so by law or a service provider;
  • we discontinue the Service or a relevant feature.

Sections that by their nature should survive termination will survive, including sections on intellectual property, payments already due, disclaimers, limitation of liability, indemnity, governing law, and dispute provisions.

22. Changes to the Service or Terms

We may modify the Service and these Terms from time to time.

For material changes, we will use reasonable efforts to provide at least 30 days’ advance notice, unless a shorter period is required for legal, security, or abuse-prevention reasons.

If we make changes, we may provide notice by updating the date above, posting a notice in the Service, or using other reasonable means.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance, to the extent permitted by law.

23. Governing law and jurisdiction

These Terms are governed by the laws of Switzerland, without regard to conflict-of-law principles.

The courts of Zurich, Switzerland shall have jurisdiction over disputes arising out of or in connection with these Terms or the Service.

If you are a consumer habitually resident in the European Union, European Economic Area, United Kingdom, or another jurisdiction that grants mandatory consumer-protection rights (including venue rights), you retain the benefit of those mandatory protections, and may bring proceedings in the courts of your country of habitual residence where that right is non-waivable.

24. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect.

Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our prior written consent, except where assignment cannot be restricted by law. We may assign these Terms in connection with a reorganization, financing, merger, sale, or transfer of the business or Service.

These Terms, together with any applicable product terms, purchase terms, and our Privacy Policy, form the entire agreement between you and us regarding the Service, except where additional terms clearly apply.

25. Contact

Augugliaro Studio Works Zurich, Switzerland Address: Hinterbergstrasse 108, 8044 Zurich Legal: legal@relyx.app Privacy: privacy@relyx.app